Frequently Asked Questions
Ladder FAQs help answer some common questions about our brand, products and website. If there's something specific you'd like to chat about please email us at email@example.com.
Ladder empowers you to reach your lifestyle goals by providing support and guidance from world class advisors and experts. We know that “one-size-fits-all” is not an effective solution, so we designed an integrated system built on three pillars - content, community, and product - that help you achieve a healthy and active lifestyle. For more information, visit About Us.
LeBron James, Cindy Crawford, Arnold Schwarzenegger and Lindsey Vonn are the founders of Ladder. Read their Open Letter to learn more about what drove them.
Our advisors are experts in the fields of nutrition, fitness, and wellness. They include elite fitness trainers, bestselling authors, and university professors. Visit our Advisors page to get to know our experts more.
At this time, products are only available in the US, but we plan on selling our products internationally in the future. Our expert advice on No Magic Pill is always free and available worldwide.
Ladder has four product lines: Whey Protein, Plant Protein, Energy, and Greens. We invested more than 2 years researching and developing products that would meet the demands of professional athletes and Olympians while also supporting everyday lifestyles.
All Ladder products are meant to be flexible and easy to work into your daily lifestyle. They should generally be mixed with 8-12 fluid ounces of liquid, whether that's water, the milk of your choice, juice, or in a smoothie. The Proteins and Greens are also great to cook with. As part of your subscription, our experts will recommend when and how to take the products, and additional advice and recipes are available from our newsletter or No Magic Pill.
Our Proteins, Energy, and Greens are all made in the US, at a world-class facility in New Jersey.
Every batch of our products are tested by an independent, non-government third party, NSF International. NSF Certified for Sport® certifies that Ladder products do not contain any of the 270+ banned substances by major athletic organizations. This certification also ensures the contents of the supplement actually match what is printed on the label and that there are no unsafe levels of contaminants in the tested products. Find more details about NSF at http://www.nsfsport.com/about-us/.
Our Plant Proteins, Energy, and Greens are all 100% vegan and free of the most common allergens. They are also non-GMO and free from "proprietary blends."
All Ladder products are gluten-free.
Our Whey Protein contains grass-fed whey and milk protein isolate, has 26 grams of protein, and is low sugar (3g).
Our Plant Protein is a vegan combination of pea and pumpkin protein, which are complete proteins and ensure you get all of the essential amino acids your body needs. It has 21g of protein and only 2g of sugar.
Like all our products, our Proteins are NSF Certified for Sport®, non-GMO. and free from "proprietary blends." And to deliver you the best possible product, they are fortified with vitamins, minerals, and probiotics.
Ladder Greens was designed to give you the nutrients your body needs most. The product is filled with spirulina (a powerful algae) and matcha (from green tea), which help reduce excess inflammation that can cause you to become sick. We also included Rhodiola – an amazing root that lessens exhaustion and stress and fights burnout, which is a typical by product of a hard training schedule.
Our Energy product is designed for sustained energy. We limit our use of stimulants so you can avoid the jitters or a big crash that comes from heavy doses of caffeine. Instead, our product contains scientifically-proven combinations that help you feel naturally energized, and emphasizes brain health as a way to improve your focus, increase alertness, and reduce fatigue. This multi-use, vegan product can support every situation where you need a boost: from the early morning to before a workout or a big meeting.
Beta-alanine is a non-essential amino acid made by the body. Amino acids are the building blocks of proteins. Beta-alanine is used for improving athletic performance and exercise capacity while building lean muscle mass.
Some people experience a tingling sensation when they consume beta-alanine. It is safe and should subside within 10-15 minutes or whenever you begin exercise.
Energy can work as a coffee substitute, without the crash. We wouldn't recommend having both at the same time as our Energy has 98mg of caffeine - roughly equivalent to a cup of coffee.
We include a great set of vitamins and minerals and they likely cover your needs, but our products are not a multivitamin and you should consult your doctor before changing your vitamin routine.
We recommend mixing one packet with 8-12 ounces of liquid. For Protein or Greens, use water or your favorite milk (we like almond milk or coconut water), or put it in your favorite smoothie. For Energy, we suggest sticking with water as the liquid.
Yes! We highly recommend mixing them into your favorite recipes. The efficacy of the products is not reduced from cooking. Protein could go in pancake batter and Greens makes delicious muffins - try them out and let us know what you like! And for recipe ideas, visit No Magic Pill
To get started, tell us your goals, diet, lifestyle, and exercise habits by taking our 6-question quiz created by our experts. Based on your quiz results, we’ll recommend the right products for you and provide an easy to follow plan. We’ll explain what to take, why the products were selected, how they will help achieve your goals, and the best way to integrate them into your lifestyle. If you know what products you want, skip our quiz and build your own plan.
Nope! We have sampler packs available to try one product or the variety pack, which allows you to try both flavors of one Protein type along with Greens and Energy.
We believe that an effective, sustainable plan is not just about purchasing product, which is why we encourage people to join Ladder. Each month, you'll receive the type and quantity of product to align with your goals and content to support you.
We know some people don't like to subscribe, which is why we make it extremely easy to cancel or modify your plan at any time through our website or by contacting us.
You'll be charged on the day of your first order, and on shipping day each month afterwards. There won't ever be any surprise charges on your credit card bill - we will notify you prior to any shipment.
Yes! We fully stand behind our products and experience, and offer a money-back, quality guarantee for all customers. If you have any issues, email us at firstname.lastname@example.org or call us at 855-558-0577.
Absolutely! We know that you might need more or less product, or want to change he delivery date of your plan. You're able to adjust everything within your profile or by contacting our support team by email at email@example.com, or by calling 855-558-0577.
Yes, we offer free standard shipping for all orders over $25.
Yes, we offer expedited shipping with delivery within 3 business days for an additional $10.
All orders received before 2 PM EST, Monday through Friday, will ship the same day. Otherwise, it will ship the next business day. Once an order leaves our facility, it should deliver within 5-7 business days for standard shipping. Look for your tracking link in the email from us with the subject: "Your order is on the way".
You'll get an email from us with a tracking link as soon as your order is on its way.
We currently ship to addresses within the United States, including Alaska and Hawaii, Puerto Rico and Guam.
Not at this time.